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Customer Feedback |
Thank you so much for the quick service.
The topper was sent out on Wednesday, and I received it today! 2 days. Not bad. I'm
hoping to place more orders from you one day!
-- Kathleen from Traverse City, MI. November 11, 2001.
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| I took your advice, and I have become
accustomed to the mattress topper and it's GREAT, the chances are pretty good that you'll be selling
a couple more at least on my referral. Thanks.
Thanks especially for being flexible and
responsive with me from the start -- it made me feel good about your company, confident in taking
the time I needed to see if I could get used to it. If you'd
responded in a different way I'd have felt the need to send it back to you right
away, and I'd have missed out on the mattress topper and you'd have missed out on this (and the other referrals) sale.
It's really good to have a good consumer experience. Thank you
again.
-- John from San Francisco, CA. November 23, 2001.
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I was really impressed with their
pricing of "Memory Foam Mattress Pads". I was also impressed with their
extensive information about the product. It was really helpful to know
things like the foam density in making my decision to purchase their
product.
-- Dorothea from Baltimore, MD. January 1, 2002.
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Easy purchase- good value for the product
type (King Topper).
-- Richard from Kingston, OH. February 22, 2002.
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A very nice company to deal with, I
looked at a lot of web sites for this (full size) pad and there was a lot of them to
choose from some even had free delivery but this company stood out.
-- Paul from Ocean Gate, NJ. March 1, 2002.
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Excellent product (full size topper), prompt delivery,
wonderful communication. I'm very satisfied with this purchase.
-- Sheena from Sapulpa, OK. March 2, 2002.
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Great Mattress Pad! Getting one
for my Wife and Dad.
-- Jerry from Virginia, MN. March 3rd, 2002.
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Very easy transaction (King Topper).
Product arrived promptly and we are very happy with our purchase. Would
do business with the Mattress Factory again.
-- Kellie from Snohomish, WA. March 22, 2002.
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Perfect, Rapid Shipping. Love the
product (Queen Topper). If you have/had something else I need/want, I'll buy from
you without bothering to look elsewhere for comparison.
-- Candy from Bakersfield, CA. April 5, 2002.
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Very satisfied with the quality and
price (King Topper). We are sleeping much more comfortably
-- Joseph from Chillicothe, OH. May 20, 2002.
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Their site was pleasing to the eye and easy to navigate around.
Their prices for the (latex) pillows I ordered were reasonable.
-- Elizabeth from Laplace, LA. June 12, 2002.
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A++++ will shop again (Cool
Things)
-- Ronald from Surgoinsville, TN. June 12, 2002.
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I made a very small purchase (Sheetholders).
I found it on
Google, from
that point on it was a pleasant and easy transaction. I'm happy with
Mattress Factory and the way they do business.
-- L. E. from New Port Richey, FL. July 19, 2002.
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One of the best on line shopping purchases I've made. The order
confirmation, tracking information, pre and post delivery surveys show me
that Mattress Factory Showroom cares about my satisfaction. (Astroshield)
-- Gerald from Rockwall, TX. July 19, 2002.
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They quickly e-mailed me that the item (Cool
Things) was backordered still received the item in a week. I was
pleased.
-- Judith from Sanford, NC. July 23, 2002.
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I thought the web design made it easy to
navigate and order. The company kept me apprised of a backorder (Latex
Pillows) and its
shipping date, so I didn't have to wonder what was going on.
-- Robert from Madison, WI. July 30, 2002.
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Excellent communications. Easy,
flawless transaction. Item well packed & exactly as described.
Fast shipping. Highly Recommended Reputable Online Merchant AAA+++
S. Amador from Texas. August 18, 2002.
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I greatly appreciated the prompt reply
to my request for an odd size topper. I also appreciated the fact that I
was told where I could get a cover for the topper.
Jene from Cocoa, FL. November 11, 2002.
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Very Nice website. Polite Customer
Service over phone.
Melanie from Naples, FL. December 7, 2002.
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Was happy with a former small purchase,
so came back for a same purchase.
Lin from New Port Richey, FL December 18, 2002.
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I liked getting complete info (i.e. foam
density) and shipping costs (Topper) at or near the beginning of my visit to your
web site.
Russell from Jerusalem, AR. January 16, 2003.
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Wow! That was fast (shipping)!
I put the order in on-line on Sunday and slept on it on Wednesday!
I'm so happy, and have already convinced a friend to order one soon.
I like the 3", but would buy a 4" if you offered it, cause I'm big and a
side sleeper with neck and shoulder problems.
Michael from Manvel, TX. January 16, 2003.
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Fast and easy... I enjoyed the product
(Conform-O-Pedic Memory Foam Knee Pillow)!
Teela from Felicity, OH. February 11, 2003.
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I bought one of your mattress pads a while ago and just wanted to let you
know that it's literally changed my life. No more aches and pains and
sleeping better than I ever have in my entire life! I got my sister, my
niece and my mom's friend (still working on mom) to all get them and their
reaction is the same as mine. Thank you so much for your wonderful
product. I considered it better than tempurpedic for a host of reasons,
the least of which was the price, though I certainly was happy with the
cost! Sincerely,
Ellen from Santa Monica, CA. March 15, 2003.
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Oh my gosh! This 3" topper is wonderful. I
could tell a difference the first night. I always wake up several times at
night with my back hurting and when I woke the next morning I
realized....guess what...no backache.
Eula from Arkadelphia, AR. March 23, 2003.
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I was pleased to find this product (sheetholders) on the
web.. as my sheets springing off my mattress was beginning to annoy me :-D
Julie from Sacramento, CA. April 4, 2003.
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My wife and I purchased a king size three
inch mattress topper about a month ago and have been sleeping on it for
three weeks. My wife is so satisfied with the back pain relief that I just
bought a twin size three inch mattress topper so she can travel with me
and not worry about hotel beds. Thank you very much.
John from Wilmington, NC. April 8, 2003.
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Again, you were on time on delivery and no
hassles. Thank you. JD
John from Wilmington, NC. April 16, 2003.
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This is the 4th mattress I have purchased
this year. I first bought me a 3" topper,
then my mother a 2" topper, then my husband a
2" topper and now my youngest granddaughter
wants one for her birthday. They are absolutely wonderful. I sang praises
to my mom and husband and when I got them one they just love them. My
husband almost refuses to leave home because he can't take his king size
topper. I can't wait for my granddaughter to get hers for her birthday.
She'll just love it.
Eula from Arkadelphia, AR. July 5, 2003.
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I have one of the "Cool Things" that someone
gave me and I am going to use these for birthday gifts. I will be
purchasing several more before the end of the year.
Mary from Nacogdoches, TX. July 19, 2003.
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I will be back. Your web site is easy to get
too and easy to understand.
Francine from Springfield, OR. August 20, 2003.
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Mattress Factory Showroom offered the item (Contour
Conform-O-Pedic Knee Pillow) I wanted at a price that I considered
quite reasonable. And, placing the order was logically arranged and
quick!
Harriett from Lakewood, CA. August 30, 2003.
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Ordering was very easy, and previous email
asking information was promptly answered in very short time (King Topper
and Sheetholders).
Katrinka from Frankfort, KY. December 22, 2003.
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Prompt email response to enquiry with all
details (odd size)! Thank you!
Keith from San Jose, CA. January 4, 2004.
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It's great to find a shop that offers no
shipping charges (Sheet Holders). On the
other sites they were outrageous!
Kirsten from DeWitt, IA. March 25, 2005
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I have been looking for this item (No
Slip Pad) for quite awhile. I was thrilled to find it on this site.
Ramona from Zephryhills, FL. April 12, 2005 |
